Maintenance
Rentesy keeps tenant requests, vendor assignment and the full repair history on the unit. Nothing waits in a personal chat, and the next person on your team can pick up the job without asking what happened.
The tenant calls. The message goes to a plumber. The quote is approved in another chat. The invoice arrives a month later. By then, nobody agrees on what was fixed, what it cost or whether it was paid. The repair was small. The trail is not. This is how a small repair becomes a rental property management problem.
Tenants raise an issue from the portal with photos and the unit details. Rentesy puts them in a shared queue instead of one person's phone, so a leaking tap does not wait for someone to finish lunch.
Pick a vendor, send the job and keep the quote and approval on the same request. When the tenant asks for an update, the answer is already in front of you.
Each work order carries the request, the unit, the vendor, the cost and the current status. Your team can pick it up without a handover call, and the tenant sees the same status in the portal.
When a tenant moves out or a new manager takes over, the repairs do not leave with them. The same flat shows what was fixed, when, by whom and at what cost. Repeat problems are easier to spot, and the next quote is easier to judge.
They add a photo, the unit and a short description from the portal.
Pick a vendor, record the quote and set the expected visit.
Status, cost and notes stay on the unit for the next repair.
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Yes. Tenants raise a request from the portal with photos and the unit details. It lands in a shared queue for your team instead of a personal chat.
Yes. Record the vendor, the quote and the approval on the request, then close the job with completion notes. The history stays with the unit.
Yes. The request carries its status, and the tenant sees the same record in the portal. That removes most of the “any update?” messages.
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